We understand that privacy and the security of your personal information is extremely important. This policy clearly sets out what we do with your information and what we do to keep it secure. It also explains where and how we collect your personal information, as well as your rights over any personal information we hold about you.
This policy applies to you if you use our products or services in store, over the phone, online, through our mobile applications or otherwise by using our website or interacting with us on social media (our “Services”). This policy gives effect to our commitment to protect your personal information.
Who we are
When we say 'we' or 'us' in this policy, we’re referring to Iris Blue Optical Ltd, 263 Crow Road, Glasgow G11 7BE
What sorts of information do we hold?
How do we use your information?
The information we collect may be used to:
Our website uses Google Analytics and Google Ads to track user behaviour when spending time on this site and for remarketing purposes to serve ads online to previous visitors.
Fraud Prevention Agencies
We have systems that protect our customers and ourselves against fraud and other crime. Personal information can be used to prevent crime and trace those responsible. If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies.
Who might we share your information with?
Our service providers
We work with partners, suppliers and agencies so they can process your personal information on our behalf…but only where they meet our standards on the processing of data and security! We only share information that allows them to provide their services to us or to facilitate them providing their services to you. For example, some of our service providers place advertising for us online, about our products and services and those of our retail partners, suppliers and third parties. As a result, where you have indicated you are happy to receive marketing from us, you might see online advertising that we have placed on the web sites you visit, or the interactive services you use.
Other organisations and individuals:
We may transfer your personal information to other organisations in certain scenarios. For example:
Keeping you informed about our products and services
We would like to keep you informed of offers and services that we think you might be interested in. Where you have consented to us doing so, we may do this through the post, by email, text message, online, using social media or by any other electronic means.
We will only send you marketing messages if you have opted in to receive them. If you wish to amend your marketing preferences at any time, you can do so by writing to us at Iris Blue Optical Ltd, 263 Crow Road, Glasgow G11 7BE or emailing firstname.lastname@example.org
Access and correction of your personal information
You have the right to access the personal information that we hold about you in many circumstances. This is sometimes called a 'Subject Access Request'. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge.
Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.
If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.
If you would like to exercise these rights, please contact us as set out below.
Right to stop or limit our processing of your data
You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.
If you would like to exercise this right, please contact us as set out below.
How long will we keep your information for?
In accordance with legislation data contained within patient records are required to be kept as follows;
Sharing your thoughts
When using our website or social media pages you may be able to share or comment. For example when you 'like', or review our Services. When doing this your personal information may be visible to the providers of those social networks, their other users and/or us. Please remember it is your responsibility to set appropriate privacy settings on your social network accounts so you are comfortable with how your information is used and shared on them.
We take security measures to protect your information including:
If you would like to exercise one of your rights as set out above, or you have a question or a complaint about this policy, the way your personal information is processed, please contact us by one of the following means:
By email: email@example.comBy post: Iris Blue Optical Ltd, 263 Crow Road, Glasgow G11 7BE
You also have the right to lodge a complaint with the UK regulator, the Information Commissioner. Go to ico.org.uk/concerns to find out more.